Frequently asked questions

To edit your listing, follow these steps:

1. Click "Edit your listing" in the menu tab

2. Click on the listing you want to edit.

3. Make the necessary changes.

4. Click Submit and ensure there are no fields highlighted in red.

Once everything looks good, your changes will be successfully saved!

If you’d like to cancel your subscription, follow these steps:

1. Go to My Account → My Subscription → Cancel Subscription.

2. Confirm your cancellation to ensure your subscription does not renew automatically.

For microsite users, please email support@offcampus-universe.com to request a cancellation.

What is the subscription renewal policy?

All subscriptions are set to auto-renew at the end of each billing cycle to ensure uninterrupted service. You are responsible for managing your subscription and must cancel prior to renewal if you do not wish to continue.

Can I get a refund after being charged?

We maintain a strict no-refund policy. All charges — including renewals — are final and non-refundable.

How can I check my subscription status?

You can monitor your subscription status at any time through your account settings.